- Make sure you are always on the correct client & correct server. We always stated the client/server on the bottom of our product description, if not, you may use the download link to find out or as a reference.
- Make sure you are entering the correct info, please pay attention to Caps Lock, Spacing, Alphabet, etc.
You are advised to copy & paste the info directly without any space and also type & key in the info when re-try.
- Some product login information is only for SINGLE USE/ONE TIME USAGE. You are advised to contact and liaise with the developer to recover the account if you accidentally make a mistake.
- We too are human being and not a robot, mistake happened, if the solution provided above still unable to resolve your issue, kindly send an email to email@example.com with the order ID and your concern with full elaboration & image for efficiency.
Kindly give us some time and we will respond within 24 hours. Your patience is appreciated!